Matchbook Terms and Conditions
This page summarises the published rules and policies of the operator Matchbook for users in the United Kingdom; the operator’s own document remains the authoritative text in every case. The sections below set out the key conditions an account holder agrees to, drawn directly from the terms Matchbook publishes.
General Terms
Matchbook requires every customer to be at least 18 years old before an account can be opened, and the operator enforces a strict one-account-per-person rule. Accounts are operated in GBP, which is the sole account currency. Access is not permitted from a defined list of restricted countries: Colombia, Poland, Moldova, Italy, Switzerland, Estonia, Greece, Uruguay, Cyprus, Romania, Slovakia and Latvia.
Account holders are responsible for supplying accurate personal details and keeping them current. Matchbook carries out identity verification under its know-your-customer and anti-money-laundering procedures, and the documents it requests are specific:
- A biometric photographic ID.
- A document that verifies the holder’s address.
The operator states that verification is completed within 3 days of the documents being submitted, and the same 3-day deadline applies to the KYC process once it is triggered. Anti-money-laundering checks form a standing part of account monitoring rather than a one-off step at registration. Matchbook also maintains rules on dormant accounts and provides an account closure route that follows official UKGC documents. The operator’s terms are updated from time to time, and the governing law named in the document applies to the relationship between Matchbook and its customers.
Related policies are covered elsewhere on this site: Matchbook privacy policy and Matchbook responsible gambling.
Betting Rules
Matchbook settles bets according to the rules published in its terms document, and any disagreement between a customer and the operator over bet placement, settlement or a voided bet is handled through the operator’s formal complaints and dispute procedure rather than informally.
Complaints and disputes
The complaints procedure works to fixed deadlines. Matchbook acknowledges receipt of a complaint within 3 days. A final response is issued within 60 days, and where the matter remains unresolved a deadlock letter is provided within the same 60-day window. Once the internal process is exhausted, the customer may escalate the case to the independent dispute body named in the operator’s terms.
| Stage | Deadline |
|---|---|
| Acknowledgement of complaint | 3 days |
| Final response | 60 days |
| Deadlock letter | 60 days |
Bonuses and Promotions
Matchbook attaches conditions to its promotional offers, including a cap on the stake permitted while bonus funds are in play. For casino play with an active bonus, the maximum bet is 2 GBP, and the operator treats bonus abuse as a breach of its terms with consequences for the account involved. Full details of each promotion are covered separately: Matchbook bonus code.
Limitation of Liability
The operator’s terms limit its liability in line with the governing law that applies to the contract between Matchbook and the customer. Account holders carry responsibility for how they use the service: keeping login credentials confidential, complying with the one-account rule, observing the restricted-countries list and meeting the 18-plus age requirement all sit with the user. Where verification documents are requested, the customer must supply the biometric photographic ID and proof of address within the process the operator sets out, since failure to complete KYC affects the standing of the account.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
The United Kingdom is not among the restricted countries listed by Matchbook — that list covers Colombia, Poland, Moldova, Italy, Switzerland, Estonia, Greece, Uruguay, Cyprus, Romania, Slovakia and Latvia. The operator’s account closure procedure references official UKGC documents, and customers must be 18 or older to hold an account.
How do I create a Matchbook account?
Matchbook permits one account per person, requires the holder to be at least 18 years old and operates accounts in GBP. To complete verification, the customer submits a biometric photographic ID and a document that verifies their address; the operator states that verification is completed within 3 days.
For a broader view of what the reviewed operator offers, start from the main overview: Matchbook Casino Review.